"that's just the way it is..."

Solar Pro asks:

Solar problems-#1 Install date 12/22.. still no PTO. Install Co blamed interconnection app. 5 calls later. No existing app on file yet customer is still accumulating PG&E bills…

Solar company responds- “this is just the way it is“

What’s going on here is there is a process where the solar power system has to be pre-approved (design) and after install there are one or more inspections- often involving local municipality (city/county) and nearly always the power utility.

The final Power Turn On (PTO) can’t happen until those are completed, so there the equipment sits- installed but can’t turn on.

All dressed up and no prom to go to.

One response came in that sheds some light:

“Unfortunately been through this. They could’ve responded a bit more professional. However, they are correct where the utilities across the country don’t staff well to turn on systems as that’s not their primary business. Now in this case the install company or sales company has the “option” to pay the electric bill til pto happens. Again it’s an option for them. Sucky situation bro but does happen often unfortunately. Hope this provides some perspective”

And another:

“Don’t shop for the cheapest price. With the cheapest price often comes headaches, and things handled incorrectly. This scenario is not worth the cheaper price.”

This discussion goes directly to why I started Tucson Solar Insider- we deserve better from the solar industry and sharing these stories is one way to raise awareness and help homeowners be aware of ‘things’.

If you are looking into rooftop solar for your home, might I suggest you get on my notification list for the upcoming Tucson Solar Insider Desk Guide for Buying Solar- it goes into several of these scenarios so you’ll be aware.

Be Good!

Curtis